TERMS OF USE


for the supply of products from Exceltic Therapeutic Healthcare online store.

PURPOSE

The purpose of the following Terms and Conditions of purchase is the provision by Exceltic Therapeutic Healthcare of the products offered in the online store.

SERVICES

Exceltic Therapeutic Healthcare has the priority to satisfy its clients and provide a service with all the excellence that these require and need.
To achieve this, we ensure and guarantee the quality of the products delivered.

HELP OR DOUBTS

If you have any questions about the information that we show on the web, about any product or about the purchase procedure, do not hesitate to contact our customer service department by email exceltic@exceltictherapeutic.com , we will be happy to offer you a personalized attention and help you with everything you need.

PRIVACITY

All personal data provided by the clients of Exceltic Therapeutic Healthcare through our website will be treated with total privacy and will not be provided to third parties, except when necessary to deliver the order.The bank details will be treated directly by PayPal or by the virtual payment platform of “Banc de Sabadell”. In this way, Exceltic Therapeutic Healthcare will not see the customer credit card information, Exceltic Therapeutic Healthcare only will receive the payment and the details of the order in order to be able to serve it. For more information, please visit our Privacy Policy .
We reserve the right to use the commercial data anonymously to carry out studies of purchase habits.

ORDERS

The products will be charged at the price indicated at the time of placing the order. The prices of the online store include VAT but do not include shipping costs, which depend on the delivery destination and on the number of products purchased.
Once the order has been made the customer will receive a confirmation by email. The shipments of the orders will not be managed nor will be made effective until the confirmation of payment received. When the order is confirmed, the client will be informed with another email.
Payments can be made by credit or debit card.
Exceltic Therapeutic Healthcare wants to ensure the privacy and security of its clients. In this way, payment systems through PayPal and / or the online platform of “Banc de Sabadell” are a reliable, safe and fast way to make these payments. We remind you that these entities are responsible for direct payments, therefore, Exceltic Therapeutic Healthcare does not have access to the bank details of any client.

INTERNATIONAL ORDERS

For international orders, delivery depends on the destination country. Please contact us at exceltic@exceltictherapeutic.com so we will try to find the best way to send you our products! Inform us about the address and zip code of the delivery so we can send you a personalized quote!

SHIPPING

DESTINATION PRICES TIME DELIVERY
Spain (peninsula) + Andorra 4.10 € *Free from 40€ of purchase 24-72 work hours
Portugal 6.87 € 24-72 work hours
Balearic islands, Ceuta and Melilla 6.10 € 24-72 work hours
Canary islands 5.20 € 24-72 work hours

We are aware that you will surely want to receive the order as soon as possible, so we will do our best in order that you can receive the order between 24 and 72 hours * after it has been completed. Orders made on a holiday or weekend, will be managed the following business day.

*For shippings to Spain(peninsula) and Andorra.

If it’s of your interest you can request access in order to know and track the order status once it has left our warehouse.
Our courier company performs a first delivery at the address indicated on the order. If at the time of delivery you are not at home, whenever possible the messenger will leave you a note and will try to make a second delivery. If this second delivery fails, the order will remain at the agency of the selected transport company, closest to your area. You can contact them and pick up there or agree with them a new delivery date. If in 15 days it has not been possible to contact you, the transport agency will return the order to Exceltic Therapeutic Healthcare. For any incident, please do not hesitate to contact us.
Please, we ask that you carefully review the data entered to make the shipment, if for any reason the address with which the order is placed is incorrect or incomplete, it can not be changed without generating additional shipping costs. If you detect any incorrect data, please contact us by email with us as soon as possible. The contact email is: exceltic@exceltictherapeutic.com

HOLIDAYS

We inform you about non-working days in our store during 2018. In these days, orders will not be managed and their preparation will be applied until the next business day. Please, apologize for the inconvenience this may cause: December 6, 8, 25 and 26.

REFUNDS

Do you have to make a refund?
If you have to make a refund must be within 14 calendar days from the day you received the product. To do so, first of all, you must notify us via e-mail to: excel@exceltictherapeutic.com , In this email you will have to detail the necessary data to identify the purchase and order made. Then we will reply you by email indicating how you can make the refund.

In the event that the refund is due to causes not attributable to Exceltic Therapeutic Healthcare, either by change of opinion or error by the client at the time of the purchase, it must be the same client who is responsible for returning us the products in perfect condition. Reimbursement will only be carried out if this is fulfilled. In this case, Exceltic Therapeutic Healthcare will return the payments made to the client except the shipping costs. In the same way, the customer who takes charge of the direct cost of the return of the products.

In the event that the return is due to causes attributable to Exceltic Therapeutic Healthcare (defective product, in poor condition or different from the reference purchased), Exceltic Therapeutic Healthcare will collect products and/or change it for the correct reference and will pay the expenses associated with this return or change.

Steps to follow to make the return:

  1. Send an email informing of your return:
    Send an email with the order number, the name of the person who made it and the reasons for the devolution to exceltic@exceletictherapeutic.com .
    You will receive an answer indicating next steps and instructions to follow. Please do not continue with the return without receiving an answer from our team.

  2. Prepare the return:
    The product must be returned in the same state that you received it, that is, it must keep the same original packaging and box. The return form (which we will send to you by email) must be filled in correctly.
  3. Shipping:
    Send through the medium that more suitable to you, the package to the following address:
    Exceltic Therapeutic Healthcare
    C/Sant Pere, 2
    17853 Tortellà (Girona)
    It is important that you keep the shipment receipt, because in case of an incident, this document will useful regarding possible claims. Otherwise, Exceltic Therapeutic Healthcare will not be responsible for the return.

 

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